Overview
Our return policy extends for a period of 30 days from the date of purchase.
If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
Full Refund:
Unopened Bottles:
If the product remains unopened and in its original condition, you are eligible for a full refund. Please note that the buyer is responsible for covering the shipping costs associated with the return.
Partial Refund:
Opened Bottles:
In the case of opened bottles, we offer a 50% refund. The buyer is responsible for covering the shipping costs for the return.
Once we receive the returned items, we will process all refunds promptly. You can expect your refund to be issued within 3 days of us receiving the returned items.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@agromagen.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@agromagen.com . Once approved, send your item to the address printed on the delivered parcel.
Shipping returns
To return your product, you should mail your product to the address printed on the delivered parcel.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if there is no tracking ID.
Need help?
Contact us at support@agromagen.com for questions related to refunds and returns.